Test Analyst

The role is responsible for the testing execution and effective implementation of all test and release management plans in accordance with test standards, policies, processes and procedures and ensure that all tests and releases done align with set quality assurance functions include planning, strategy, testing execution and tools in collaboration with Program me Managers, Business Analysts, Business Owners and other Technical leaders.

The test analyst role will ensure the coordination of timelines, agree on a test strategy for the effective implementation as well as drive, ensure that test and release process is documented and communicated, and adequately cover issues of agreed quality levels for the application. The role will drive and coordinate performance testing and release as well as ensuring that performance standards are communicated and documented.

Coordinate and drive the test and release management plans in acting as a bridge between Technology and Business.

Execution of Planning, Strategy, Testing Execution and Tools for the Test and Release Management Team to engage in the Business Projects rollout Plans.

Ensure coordination of Test and Release Management Quality Maintenance of the Test Analyst deliverables through maintaining the test analyst guidelines and Standards through frequent one on one sessions as well as facilitating peer reviews.

Ensure conformity to the Bank Processes, Products, Services and Organizational Structure during the Test and Release Management process.

Ensure adherence to the Project Government Framework including Test Standards, Policies, Processes and Procedures.

Ensure attendance of Test and Release Management Training and Development of the Test and Release Management programs.

Driving of Test Management and Release Test Standards, Policies, Processes and Procedures in line with the Bank Strategy.

Any other responsibilities or tasks may be assigned by Management.

Test and Release Management:

Test and Release Planning and Coordination

• Coordinating Testing and Release activities for all necessary test levels within one or more large and/or complex projects.

• Defining Test Scope and Strategy based on the most recent risk register to make sure tests conducted cover identified risk factors.

• Creation and Delivery of Test Strategy.

• Ensure Test and Release environments are arranged and organized.

• Ensure that Findings are correctly addressed and prioritized.

Test and Release Design and Preparation

• Describe on a logical level what should be tested.

• Ensure that Tests sufficiently cover identified risks.

• Design Tests in line with the Test and Release Strategy.

• Ensure Review of Test Design and Preparation Requirements.

• Ensure Test Design and Preparation information is analyzed, challenged and assumptions are checked before used for generating Test ideas.

• Ensure identification and arrangement of necessary Test and Release Data.

• Ensure proper administration of tests.

Test and Release Execution and Management

• Initiate and manage Test and Release activities within cross-departmental Projects or Programs.

• Initiate and manage Test and Release activities within large and/or complex Projects.

• Handle Test and Release activities issues covering multiple Projects/Functional areas.

• Optimal allocation of Test and Release activities Resources across multiple Projects and Functional areas.

• Execute Test and Release activities and assess Results.

• Record Test and Release activities execution Results and ensure they directly match client Requirements.

• Register differences between Expected and Actual Results and/or communicate findings.

• Analyze Test and Release and administer findings clearly, completely and correctly.

• Retest Test and Release activities and resolve findings correctly.

Test and Release Standards and Policy

• Set and/or adjust test policies and standards, in agreement with Change Management team

Progress Reporting and Communication

• Ensure that Stakeholders have accurate and timely monthly Information related to the Test and Release Management.

• Provide clear and relevant information on Test and Release progress and test results.

• Report and explain expected delays in testing activities timely.

• Discuss, with relevant stakeholders, deviations in test execution from Planning and Strategy perspective.

• Deliver Test and Release advice with relevant Information for go-live Decision.

Stakeholder Management:

• Map Stakeholder interest and influence to determine priorities for engagement and communication.

• Establish constructive working relationships quickly with Senior Stakeholders and build a climate of trust.

• Positively communicate the purpose/direction of the Test and Release Management and build commitment.

• Set up Reporting and Communication Channels.

• Resolve organizational or professional conflicts in a positive and constructive manner.

Risk Management:

• Evaluate risk likelihood and impact and prioritize them for analysis and response planning.

• Ensure that all risks applicable to your area are identified, assessed, reported and captured in the risk register.

• Ensure accurate and complete reporting of risk events within the stipulated timeline (i.e. 7 calendar days).

• Ensure all emerging risks are reported and mitigating factors are put in place.

• Identify, monitor and report Key Risk Indicators (KRIs) in your respective unit/department.

• Ensure that you are operating within the given risk appetites and report any breaches promptly.

• Implement and close all audit recommendations, identified control weaknesses from Risk RCSAs, Consultancy reports or Customer complaints and risk events.

• Participate in the annual review of procedure manuals when requested.

• Ensure you familiarize yourself with and adhere to the Zanaco Enterprise risk management framework and participate in risk management training organized by IRM.

Key Outputs

Success Measures

Inputs and Behaviors

Measurement Method

Successful project implementation through adequate test management

Test strategies, UATs, SITs are processed within allocated time frame thereby supporting timely project capitalization

Engage the user departments, technical teams and implementation vendors to understand what is required in testing of initiatives or projects.

Provide required test management skills in planning the tests, testing requirements, timelines and testing tools.

Logging, tracking and reporting defects to stakeholders and implementation teams.

Approved Test Strategies

Approved SIT and UAT cases

Projects launched with no service disruption emanating from testing gaps.

Cost management

Manage tests within the procedural timeframes

Execute and coordinate testing effectively with timely escalations on matters arising.

Delivery according to defined

roadmap

Availability of accurate and timely Management Information on project implementation

Timely submission of accurate and insightful daily, weekly and monthly reports indicating status of all projects in the testing gates:

SIT, UAT, Post

Implementation Testing

Compile relevant information on status of Projects highlighting key milestones achieved, key challenges faced and lessons learnt.

Prepare and present daily, weekly and monthly reports/dashboard for all stakeholders.

Highlight and project status reports and dashboards

Overall test success metrics

Customer Satisfaction

Satisfied clients, measure via:

No complaints from stakeholders about missed deadlines without them being

informed about issues in time

Increased compliments

Positive perception of the department/unit as a reliable business partner.

Timely notification to stakeholders about issues identified in the testing gates.

Constant engagement with Business Units to understand change / improvement requirements

Provision of effective guidance during the testing process

Formal and informal feedback

Internal and external NPS

Score/Surveys

Stakeholder Satisfaction

Build and maintain good relationships with Internal Stakeholders, to obtain relevant buy in for Change Implementation

Effectively communicate new developments and changes to all

Stakeholders

Provision of effective guidance during the change process

Formal and informal feedback

NPS Customer Satisfaction surveys

FUNCTIONAL DIMENSION

Test Planning

• Document a test strategy and have it approved as per the approval matrix.

System Integration Testing (SIT)

• Document system integration tests in liaison with the implementation team.

• Coordinate system integration tests with the implementation team

• Logging issues and reporting them to the implementation team and stakeholders daily

• Execute tests with the given tools to ensure completeness of the delivery

• Follow up and obtain the SIT certificate immediately after tests are successfully concluded

Pre-production User Acceptance Testing (UAT)

• Document user acceptance tests in liaison with the Business teams that will conduct the UAT.

• Coordinate UAT activities

• Logging issues and reporting them to the implementation team and stakeholders daily

• Follow up and obtain the Pre-production UAT certificate immediately after tests are successfully concluded

Post-production User Acceptance Testing (Post-prod UAT)

• Document user acceptance tests in liaison with the Business teams that will conduct the Post-prod UAT.

• Coordinate Post-prod UAT activities

• Logging issues and reporting them to the implementation team and stakeholders daily

• Follow up and obtain the Post-production UAT certificate immediately after tests are successfully concluded.

FINANCIAL DIMENSION

Funds:

• Managing testing activities within defined and communicated timelines

• Timely escalation of issues identified during testing activities.

MANAGEMENT DIMENSION

Direct Subordinates: 0

Indirect Subordinates:

Project team members and consultants/vendors

INTERNAL/EXTERNAL CONTACT

External:

• Stakeholders

• Vendors

Internal:

• Executive

• Leadership (of Team, Business Staff, Sponsors)

• Change Management Forum

•

Autonomous Decisions:

• Tools for testing

• Staff management decisions including training and Performance Management

Non-Autonomous Decisions:

• Which Vendors or Consultants to engage

• Scope

• Time

• Budget

• Quality

• Recommendations on change initiatives to address specific business performance gaps