Join our family as we open our brand-new store in Ndola in Zambia. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.
Duties And Responsibilities
- Overseeing overall operation of the restaurant/ take-away
- Ensuring quality standards of food and WACKYS Standard Operating Procedures are maintained
- Overseeing and managing stock control, purchasing and orders
- Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
- Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
- Managing staff including discipline and work rosters.
- Work within a team and drive the restaurant/take-away forward
- Ensuring compliance with health and safety regulations
- Ensure daily opening and closing procedures are conducted at the store
- Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
- Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
- People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
- Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
- Performance evaluation of staff
Requirements
- Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
- GAAP experience and knowledge – Advantageous
- Management skills
- Organizational skills
- Customer service and good verbal communication skills
- Problem-solving skills
To apply for this job please visit pedroschicken.simplify.hr.
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