Service Station Manager

About the Role

We are looking for a hands-on, commercially aware Service Station Manager to lead our Matero service station in Lusaka a key, high-traffic site within our retail network. This role is ideal for an ambitious operator who thrives in fast-paced environments, enjoys leading teams on the ground, and takes pride in delivering an exceptional customer experience every day.

Responsibilities

• Operational Leadership
• Own the day-to-day running of the station, ensuring smooth, efficient operations across all shifts.
• Ensure fuel pumps, dispensers and related equipment are functioning optimally, with minimal downtime and prompt escalation of faults.

• Team Management
• Lead and supervise station staff (pump attendants, cashiers, security and cleaners), including recruitment, onboarding, coaching, performance management and shift rostering.
• Build a disciplined, motivated team that understands its targets and delivers consistently high standards.

• Sales, Cash & Cost Control
• Oversee daily sales, cash handling, reconciliation and banking, ensuring strict adherence to Spectra’s controls.
• Monitor margins, losses and operating expenses, identifying opportunities to improve profitability at site level.

• Customer Experience
• Drive a strong customer service culture, ensuring every customer is greeted, served accurately and treated with respect.
• Handle queries and complaints professionally and use customer feedback to improve service and grow repeat business.

• Safety, Compliance & Housekeeping
• Maintain a strong safety, health and environmental culture at the station, ensuring full compliance with fuel and lubricant handling, storage and regulatory requirements.
• Ensure the site – forecourt, shop, offices and ablutions – is consistently clean, orderly and aligned with Spectra’s brand standards.

• Inventory & Supplier Management
• Manage fuel and lubricant inventory: place orders, verify deliveries, prevent stockouts and control losses or shrinkage.
• Liaise with suppliers, contractors and regulators, ensuring all interactions reflect Spectra’s values and compliance expectations.

• Reporting & Continuous Improvement
• Prepare and submit accurate operational and financial reports to the Head Office within set timelines.
• Analyse sales and volume trends, identify risks or opportunities and propose practical actions to improve performance.

Qualifications

• Bachelor’s degree in Business or equivalent; Chemical or Mechanical Engineering is an added advantage.
• A diploma or certificate in Accounting is an added advantage.
• 3–5 years’ experience managing operations in a demanding retail, hospitality or fuel service environment, ideally with shift-based teams.
• Proven supervisory experience managing a team of 10 or more staff.
• Hands-on experience with financial management at outlet level (sales records, cash control, basic budgeting and reporting).
• Practical experience in inventory and stock control, including ordering, stock counts and variance management; fuel/lubricants experience is highly desirable.
• Experience implementing safety, health and compliance procedures on site.

Required Skills

• You are a grounded operator – comfortable on the forecourt, in the cashier’s office and in management meetings, switching between detail and big picture.
• You are commercially minded – you understand margins, volumes and costs, and you act quickly on the numbers.
• You are a strong people leader – firm but fair, visible on-site, and able to coach, motivate, and hold your team accountable.
• You stay calm under pressure – peak trading times, long queues or customer complaints don’t rattle you; they energise you to solve problems.
• You communicate clearly – in English and, ideally, in local languages, with customers, staff, suppliers and Head Office.
• You demonstrate high integrity – you are trusted with cash, stock and sensitive information and do the right thing even when no one is watching.
• You are a culture champion – you live Spectra’s values of Teamwork, Respect, Accountability, Integrity, Innovation and Learning in how you show up every day.

What We Offer

• A high-impact leadership role at one of Spectra’s key service stations.
• The opportunity to grow your career in a reputable, growing energy company with regional reach.
• A dynamic, supportive environment with a strong focus on safety, performance and professional development.
• The chance to directly shape the customer experience and reputation of the Spectra brand in Lusaka.

How to Apply

If this sounds like you, and you are excited about managing a busy, customer-focused service station, please submit your CV and a short cover letter detailing your relevant experience to hr@spectraoil.com with the subject line: Service Station Manager – Matero – [Your Name]

Application Deadline: Friday, 6th March 2026.

Applicants who haven’t heard from us by the 20th March 2026 should consider their application unsuccessful.

Equal Opportunity Statement

Spectra Oil is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.