Team Lead – Digital Products & Growth

To lead innovation-led revenue growth through the design, delivery, and optimisation of scalable digital products, platforms, and ecosystem partnerships that enhance customer experience and create sustainable business value. The role is responsible for product lifecycle leadership—from opportunity discovery and business case development through delivery, launch, growth optimisation, and performance reporting—ensuring products are market-relevant, customer-centric, and aligned to Zamtel’s strategic priorities.

The position drives adoption and monetisation of digital services (including platform-based integrations and API-enabled ecosystems) by coordinating cross-functional teams, managing.

partner contributions, and ensuring strong product governance and value realisation.

Key Result Areas (Accountabilities)

Digital Product Strategy & Roadmap Management

• Translate the innovation and growth roadmap into a structured product strategy and prioritised product
• Identify opportunities for new digital services, platforms, and business models aligned to customer needs and market trends.
• Develop and maintain product roadmaps with clear milestones, dependencies, success measures, and value targets.
• Conduct product feasibility reviews (technical, commercial, operational, compliance)and prepare investment cases for approval.

End-to-End Product Lifecycle Delivery

• Lead product discovery and definition (customer problem, value proposition, target segments, competitive analysis, and product requirements). OTT players, B2B solution providers, and technology vendors.
• Enable ecosystem integrations through APIs and platform collaboration, ensuring clear integration governance and operating
• Coordinate co-creation and co-innovation initiatives (joint pilots, proofs-of-concept, partnership launches).
• Ensure partner deliverables meet agreed timelines, quality standards, and commercial terms.

 Product Governance, Risk & Compliance

• Ensured digital products comply with enterprise architecture, security requirements, data privacy expectations, and relevant
• Establish product documentation standards (requirements, release notes, change logs, approvals, support processes).
• Coordinate risk identification and mitigation, ensuring operational readiness and reputational risk safeguards are in place before launch.

Stakeholder Engagement & Change Enablement

• Engage internal stakeholders (Commercial, Finance, Legal, Customer Experience, Customer Support) to align delivery and adoption plans.
• Provide regular updates on product status, risks, performance, and value realised to management.
• Support change management initiatives and internal awareness campaigns to ensure adoption and correct usage of digital products.

Qualifications & Experience

• Bachelor’s degree in computer science, Information Systems, Engineering, Business, or related field (ZQA certified).
• Product management certification (advantage).

• Minimum 3 – 5 years’ experience in digital product management, platform delivery, or innovation delivery (telco/fintech/consumer digital preferred).

Demonstrated experience leading cross-functional delivery and managing external partners.

ATTRIBUTES

• Customer-obsessed and value-driven
• Entrepreneurial and proactive
• Strong ownership and accountability

• Manage product delivery through structured methods (requirements, user stories, acceptance criteria, testing, launch readiness).
• Coordinate launch planning (pricing/offer alignment, go-to-market readiness, customer journey readiness, customer support readiness).
• Conduct post-launch reviews and continuously optimise product performance and customer experience.

DIGITAL ADOPTION, GROWTH & PERFORMANCE OPTIMISATION

• Drive adoption growth initiatives using product analytics, funnel performance, and customer
• Define growth levers (activation, engagement, retention, cross-sell/upsell opportunities) and lead execution of growth experiments.
• Track product KPIs (users, MAU/DAU where applicable, conversion, churn, revenue contribution, NPS/CSAT proxies).
• Lead initiatives that increase usage and value realisation across customer and enterprise digital platforms.

 CUSTOMER EXPERIENCE & DIGITAL JOURNEY IMPROVEMENT

• Optimise customer journeys across digital touchpoints to improve ease of use, reduce drop-offs, and increase
• Use customer feedback, analytics, and service issues to improve product usability and reduce
• Ensure products are intuitive, accessible, consistent with brand standards, and aligned with customer experience governance.
• Collaborate with Customer Experience teams to align digital product experience with service

standards and complaint insights.

PARTNER & ECOSYSTEM DEVELOPMENT

• Identify, build, and manage partnerships with startups, fintech’s,
• Collaborative and influential
• Adaptable and resilient

SKILLS

• Product lifecycle management and roadmap planning
• Requirements definition and stakeholder alignment
• Growth and adoption optimisation using analytics
• Partner and ecosystem management
• Strong communication and executive reporting