Job Summary
The System Administrator is responsible for the maintenance, configuration, installation and reliable
operation of email systems, active directory\domain controller, web and domain hosting solutions. The system administrator is responsible to ensure availability and accessibility of system applications to Zamtel staff and enterprise customers in a secure and efficient manner.
Find below the responsibilities for the highlighted below:
Purpose of Job (Responsibilities)
Key Results Areas (Accountabilities)
• Provides “ownership” of problems through final resolution.
• Ensure customer and staff database in AD and
other systems is up to date
• Responsible for systems and user passwords compliance with zamtel password policy.
• Ensure corporate and enterprise email systems are running.
• Develop and maintain documentation for Corporate and Enterprise email, DNS and Webhosting solution installation and configurations.
• Assist in the administration, maintenance and provision of the organization’s Systems and databases
• Ensure DNSs for both internal and External are running and resolution is working.
• Account Management for users in webserver, AD and mail enabled users
• Ensure systems and user passwords comply with the password policy
• Timely execution and reporting of IT Infrastructure duties.
• Provide 2nd level support to corporate users and enterprise customers
Key Performance Indicators
Qualifications, Experience & Attributes
• Ensure 99.99% availability of Corporate and Enterprise Email System, Web hosting solution.
• Ensure 99% user accounts administration
• Ensure 99% customers domain records are upto date in the DNS
• Ensure that all corporate email addresses are backed up before deletion
• Manage Group Policy Object (GPO), Domain Name Servers (DNS), Distributer File System (DFS) and Web Servers
• University degree in computer sciences or a combination of equivalent education and experience, 2-4 years technical working experience including 1-2 years managing projects and supervising staff
• Certifications Required: MCSA (Microsoft Certified Solution Associate) and Unix/Linux administration certification,
• Excellent understanding of Linux/Unix & Microsoft operating systems, server environments.
• Excellent understanding of email and webhosting solutions (Ms Exchange and Cpanel).
• Excellent communication, facilitation, conflict resolution, negotiation and team- building skills with a focus on superior.
• Understanding of ITIL and COBIT 5 practices<
To apply for this job please visit vacancies.zamtel.co.zm.
Reports are reviewed manually. No action is taken automatically.
