Are you passionate about empowering clients to achieve their financial goals? We’re seeking a dynamic Merchant Acquisition Sales and Sales Coordinator to deliver personalized, value-driven solutions that make a real difference. This role is responsible for driving merchants acquiring sales and providing post-sale support across all merchant service channels.
Key Responsibilities:
- Meeting the set targets for sales for POS, mPOS, eCommerce and Soft POS
- Meeting the set targets for merchant Sales Value, revenue and active POS rate
- Speedy resolution of all merchant queries and requests
- Meeting the targets for merchant engagements
- Timely submission of call reports
- Merchant acquisition growth (%)
- Activation rate & time-to-first transaction
- Merchant retention/churn rate
- Portfolio transaction growth (volume & value)
- Revenue per merchant
- SLA adherence & issue resolution time
- Merchant satisfaction
Business Development & Lead Conversion – Ability to identify, qualify, and convert merchant prospects into active clients
· Merchant Acquisition Expertise – Strong understanding of onboarding merchants across POS, e-commerce, and mobile payment solutions
· Cross-selling & Upselling Capabilities – Driving revenue growth by promoting value-added services (VAS), devices, and payment solutions
· Pipeline Management & Forecasting – Tracking opportunities and managing a solid sales pipeline to meet targets
· Customer Needs Analysis – Assessing merchant business requirements and recommending tailored acquiring solutions
· Negotiation & Closing Skills – Structuring deals and successfully closing agreements with merchants
· Market Intelligence & Competitor Awareness – Monitoring pricing, offerings, and positioning to stay competitive
· Sales Reporting & Performance Tracking – Preparing accurate sales reports and tracking KPIs
- Bachelor’s degree in business administration, Sales/Marketing or related fields
- At least 2 years of working experience.
- A full Grade 12 certificate with credits or better in English and Mathematics.
- Proven hands-on experience in both sales and customer service environments
To apply for this job please visit careers.fmbch.com.
Reports are reviewed manually. No action is taken automatically.
