⚠ This job has expired and is no longer accepting applications.
Job Summary
The Lead – Enterprise Systems – Financials is responsible for leading the team that supports all internal core Financial business applications, including Mobile money, Enterprise resource planner, and digital channel platform. The lead ensures users can perform and receive necessary support to enable smooth business operations. Responsibilities also include ensuring availability, customizations, system modifications, and vendor engagements. This position requires an innovative leader who makes decisions positively impacting the business.
Purpose of Job (Responsibilities)
- Manage the day-to-day operations of all Financial business applications
- Oversee end users and the enterprise support team to ensure consistent service availability
- Collaborate with stakeholders to align systems with business strategy and goals
- Maintain and enforce standards and best practices per ZAMTEL and regulatory policies
- Ensure all customer expectations are met through service delivery
- Articulate IT services to meet client needs and educate the IT team on client expectations
- Align IT services with current and future business and customer needs while improving service quality
- Manage KPIs for the enterprise applications support team
- Schedule planned activities with other technical teams such as billing, VAS, and core network teams
Key Results Areas (Accountabilities)
- Ensure efficiency and optimum usage of business applications and products
- Maintain standards and best practices in system support
- Document processes thoroughly
- Maintain compliance with quality standards
- Take ownership of defined goals to deliver customer needs
- Plan and prioritize work to enable timely resolution of user queries as per SLAs
Key Performance Indicators
- Number of occasions trends highlighted to improve customer experience
- Timely rollout of product launches and new business logic
- Percentage of downtime of enterprise systems
- Quality of Service
- Learnability of new skills relevant to the role
Qualifications, Experience & Attributes
- Graduate Engineer (BSc Computer Science) from a recognized university
- 3+ years of experience handling billing systems (Telecom or related industries)
- Strong knowledge of Operating Systems, SQL, and Databases
- Good knowledge of common APIs such as SOAP, REST, XMLRPC
Personal Attributes
- Entrepreneurial & Self Motivated: Takes initiative, confident, applies stretch to deliver on goals, and takes ownership
- Detail Oriented: Conscious of details and their impact on customer delivery and satisfaction
- Problem Solving & Analysis: Understands data and situations, links issues to find causes affecting deliverables
- Planning & Execution: Plans and prioritizes deliverables to enable excellent customer experience
- Customer Focused: Patient and conscious of customer demands, delivering value
- Learning Orientation: Ability to learn, adapt, and remain flexible and open to new opportunities
- Communication: Articulate, clear in expressing ideas, and able to influence peers
Reports are reviewed manually. No action is taken automatically.